Support

Contact us

For any technical question or anything about using the app, email us at hello@33C.fr.

Please mention your device (iOS or Android) and the app version, shown at the very bottom of Settings. It saves us a round of back-and-forth.

Common issues

The app keeps locking

Biometric protection locks the app as soon as it goes into the background. When you come back, the authentication prompt appears on its own. If it doesn't, tap Unlock. You can turn protection off in Settings → Security.

“Item not available” when making a purchase

This message comes from the store, not from the app. It appears when the product listing isn't available on your account yet, typically on an emulator or right after an update. Wait a few minutes and restart the app. If it keeps happening, email us.

I paid but the full questionnaire didn't unlock

Go to Settings → Restore purchases. Your purchase is tied to your App Store or Google Play account, so you can always get it back without paying again.

QR code scanning doesn't work

Make sure the app has permission to use the camera, and that the screen showing the QR code is bright enough. You can also use the eight-character code instead: your partner gives it to you and you paste it into the comparison tab.

I want to erase my answers

Settings → Data → Clear my answers. If you have an account, see the Account deletion page.