Frequently asked questions
Twelve questions that come up all the time, with straight answers. For a specific technical issue, see the Support page instead.
Are my answers shared with my partner?
No. Your answers stay on your device, and in your account if you create one. When you compare, only a compatibility score and what you have in common are shown. Anything you disagree on is never displayed, and the details are only revealed if you both agree.
Do I need to create an account?
No. The app works fully without an account: you answer, share your QR code and compare. An account is only used to get your answers back after switching phones and to get a notification when someone compares with you.
How does a comparison work?
Each profile generates a QR code and a short eight-character code. Your partner scans the QR code or pastes the code into the app, and the result appears within seconds. You don't even need to be in the same room.
Is the questionnaire long?
It has more than 150 questions across 17 categories, but nothing forces you to fill it all in at once or to answer everything. You pick up where you left off, and you can skip any question. Allow about ten minutes for the free part.
What happens if I only answer a few questions?
Compatibility is only calculated on the questions you have both answered. With fewer than about ten questions in common, the app doesn't give a percentage, since the number would be meaningless. Instead, it invites you to complete your questionnaire.
What's the difference between the free version and the purchase?
The free version gives you access to about thirty questions covering the basics, and already lets you compare. The purchase unlocks the entire questionnaire: more than 150 questions and every category.
Is the purchase a subscription?
No. It's a one-time, permanent purchase with no recurring billing. It's tied to your App Store or Google Play account, not to your phone.
I got a new phone. How do I get my purchase back?
Open the app on your new device and go to Settings, then Restore purchases. Your access is restored for free. Your answers only come back if you had created an account.
Does iOS Family Sharing work?
Yes. If you and your partner are in the same Apple Family Sharing group, one purchase covers both of you. The other member restores the purchase from their own phone without paying again.
Can a free user and a paid user compare?
Yes, no problem at all. The comparison covers the questions both profiles have in common, and the score is exactly the same as if both people were on the free version. Nobody is penalized.
Could someone see my answers by picking up my phone?
You can turn on biometric protection in the settings: the app locks as soon as it goes into the background and asks for your fingerprint, Face ID or device passcode again when you come back.
How do I delete my data?
Without an account, just use Clear my answers in Settings, or uninstall the app. With an account, go to Settings, My account, Delete my account. Full details are on the Account deletion page.
Got a question that isn't here? Email us at hello@33C.fr, or check the Support page for technical issues.